Refund Policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy applies to both online and in-store purchases.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. It must also include all original packaging, owner’s manuals, and any included accessories. If any of these items are missing, a 10% restocking fee will apply. You’ll need the receipt or proof of purchase.
How to Start a Return
To initiate a return for an online order, contact us at info@peachtreebikes.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. For in-store purchases, please visit the store where you made your purchase.
Please note that the customer is responsible for the return shipping cost, which will be deducted from your refund amount if we provide the return label.
You can always contact us for any return questions at info@peachtreebikes.com or call us at 404-254-4116.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Report any damages or defects within 7 days of receiving the item.
Returning Bikes
When returning bikes, please include appropriate shipping insurance and ensure the bike is packaged securely, as you received it. This helps protect against potential shipping damage. We are not responsible for any damages incurred during return shipping.
Please note: If the bike is returned with damages due to improper packaging, we may deduct the cost of repairs or depreciation from your refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as chamois cream)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on closeout items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shipping charges and return shipping charges are non-refundable.
Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds will typically be processed within 7-10 business days after receiving your returned item.